Project Manager
- Managed IT projects within wider transformation programmes covering infrastructure, data, system migrations and tooling innovation.
- Acted as the central interface between the core project team and stakeholders across the business, including senior management, technical and engineering leads, developers and customer-facing colleagues.
- Built AI-powered tools that supported the PM function and the wider team: cross-workstream progress tracking, automated reporting, and a Lessons Learnt tool mapping how risks, issues and dependencies had affected previous projects so future programmes could pre-empt them.
- Designed and maintained interactive project landing pages for two programmes, giving stakeholders a live, self-serve view of trajectory, milestones and blockers and reducing time spent chasing status updates.
- Drove adoption of a business-critical internal tool as part of a high-priority, company-wide initiative: built and ran a training network of 60+ sessions across departments, engaging 200+ stakeholders and reaching full enablement within 3 months, which unlocked the next major phase of the programme.
- Ran delivery end to end in Asana while extending standard PM practice with custom tooling and AI agents, cutting manual admin and keeping reporting current without added overhead.
- Owned RAID management, governance documentation and stage reporting across concurrent workstreams, keeping risks and dependencies visible at programme level.
- Standardised reporting templates and delivery cadence, making project status consistent and comparable across the portfolio.